taka Privacy Policy

1 Introduction and Scope

taka is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use taka's services through our website, mobile application, or any other digital channel, and how we manage that information.

This Policy applies to all visitors to the site, registered members, and anyone who interacts with our services in any way. This Policy should be read alongside taka's Terms and Conditions, as both documents together define the complete legal relationship between you and us.

By continuing to use our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using taka's services and contact our support team.

2 Data Collection

taka collects user information in two main ways — directly (information you voluntarily provide) and indirectly (information collected automatically from your device or browser).

2.1 Information You Provide Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID number or passport number (for identity verification)
• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Your preferences and settings

2.2 Automatically Collected Information

When you use the taka platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system and device model
• Time of site access, page visit history, and session duration
• Referral source (which link or site you came from)
• Game play history and betting activity information

2.3 Identity Verification Documents

To complete account verification (KYC process), we may collect a copy of your national ID card, passport, or driving licence. These documents are used solely to confirm your identity and complete the checks required for anti-money laundering purposes.

3 Purpose of Data Use

taka uses collected information only for specific, legitimate purposes. We never sell your information to third parties.

• Account management: To handle registration, login, password recovery, and account security.
• Financial transaction processing: To complete deposits, withdrawals, and bonus distributions.
• Customer support: To resolve your issues via live chat or email.
• Relevant communications: To send account updates, promotions, or important security messages.
• Responsible gaming: To identify unusual gaming behaviour and assist users.
• Fraud prevention: To block unauthorised access and suspicious activity.
• Service improvement: To analyse user experience and improve the platform.
• Legal obligations: To ensure compliance with applicable laws and regulations.

We send you relevant promotional messages, but you can opt out at any time through your account settings or by informing our support team.

4 Cookies and Tracking

Cookies and similar tracking technologies are used on the taka website and app. Cookies are small text files stored in your browser that help our site recognise you.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They maintain login sessions, handle security checks, and process form submissions correctly. Without these cookies, the site cannot function properly.

4.2 Functional Cookies

These cookies remember your preferences — such as language settings, display preferences, and game history. They personalise your experience and remove the need to configure settings each time you visit.

4.3 Analytics Cookies

These cookies collect statistical information about site usage. They help us understand which content is used most and where improvements are needed. The data is processed in aggregated and anonymised form.

You can block or delete cookies by changing your browser settings, though this may limit some site functionality.

5 Data Sharing and Disclosure

taka never sells or rents your personal information. However, there are specific situations where sharing information may be necessary:

5.1 Service Providers

We work with trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket, banks), cloud storage providers, and fraud detection services. These organisations can only access the information needed to provide their specific services and may not use it for any other purpose.

5.2 Legal Obligations

We are required to disclose information when ordered by a court, directed by a government authority, or required under applicable law. In such cases, we will provide only the minimum information required by law.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify users in a timely manner before any such event.

6 Data Retention and Security

Your information is stored on secure servers protected by SSL encryption. We apply industry-standard security measures including:

• Securing all data transmissions with 256-bit SSL/TLS encryption
• Storing sensitive data such as passwords and payment details in encrypted form
• Conducting regular security audits and vulnerability testing
• Using multi-factor authentication for server access
• Providing staff with regular data protection training

6.1 Data Retention Period

For active accounts, information is retained for the entire period the account remains active. Even after an account is closed, certain information may be retained for up to five years to meet legal and regulatory requirements. After this period, data is securely deleted.

6.2 Security Breaches

If a data breach occurs that affects your information, we will notify you by email as quickly as possible. Steps will also be taken to minimise harm and prevent such incidents in the future.

7 Your Rights

taka believes that user control over data protection is essential. You have the following rights:

7.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will send that information within 30 days of your request.

7.2 Right to Correction

If you believe any information we hold about you is incorrect or incomplete, you can contact the support team to have it corrected.

7.3 Right to Deletion

After closing your account, you may request deletion of any information that is not required to be retained for legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may object to or request restriction of the processing of your information. However, this may affect the provision of some services.

To exercise these rights or to raise any data protection concern, contact our support team via live chat or email. Our FAQ section has answers to common data protection questions.

8 Protection of Minors

All taka services are for persons aged 21 and above only. We do not knowingly collect any information from minors.

Date of birth is verified during registration, and identity document verification is requested in cases of doubt. If we discover that a minor is using our platform, that account will be closed immediately and the collected information will be deleted.

On the Responsible Gaming page, we explain in detail how we ensure the protection of minors and help users develop healthy gaming habits.

9 Third-Party Links

The taka platform may occasionally contain links to third-party websites. These sites have their own privacy policies, and taka is not responsible for their data management practices.

We recommend that you read the privacy policy of any third-party site carefully before visiting it. Game software providers such as Pragmatic Play, PG Soft, and Evolution have their own data policies, which can be found on their respective websites.

10 Policy Changes

taka may update this Privacy Policy from time to time. Changes may be prompted by legal amendments, the addition of new services, or technical changes.

For significant changes, registered users will be notified by email at least 15 days in advance. Minor changes will be published on this page and the "Last updated" date will change accordingly.

If you continue using the service after a change, you are considered to have accepted the revised policy. If you do not agree with the new policy, please contact our support team.

11 Contact

If you have any questions, concerns, or data protection requests regarding this Privacy Policy, please contact us using the details below: